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Mobile Banking Bank 9 Jambi Error, Cabang Bungo Ungkap Penyebabnya

Mobile Banking Bank 9 Jambi Error, Cabang Bungo Ungkap Penyebabnya

Nasabah Bank 9 Jambi cabang Bungo mengalami kepanikan karena layanan mobile banking dan ATM tidak bisa diakses pada Minggu (22/02/2026). Kepala Cabang (Kacab) Bungo, Novita, memberikan penjelasan resmi terkait gangguan ini.

Baca Juga: Tak Bisa Buka M-Banking Bank Jambi? Ini Langkah Darurat Antisipasi Kerugian

Penyebab Gangguan Sistem

Layanan mobile banking dihentikan sementara akibat masalah teknis di pusat Bank Jambi. Novita menegaskan bahwa ini merupakan gangguan sistem pusat yang sedang diperbaiki untuk meningkatkan keamanan.

Gangguan serupa juga melanda layanan ATM dan CRM (Cash Recycling Machine), membuat nasabah kesulitan bertransaksi di hari libur. Manajemen bank menyebut ini bagian dari pemeliharaan sistem internal secara menyeluruh.

Jaminan Keamanan Dana Nasabah

Semua dana nasabah di rekening aman dan dijamin oleh kantor pusat Bank Jambi. Isu saldo berkurang belum bisa diverifikasi karena sistem perbaikan sedang berlangsung.

Novita meminta nasabah tetap tenang dan tidak panik, karena bank bertanggung jawab penuh atas tabungan. Jika ada keluhan saldo, nasabah bisa lapor langsung ke cabang terdekat setelah layanan pulih.

Respons Nasabah dan Dampak Lain

Keluhan menyebar cepat via grup WhatsApp, memicu kekhawatiran uang hilang. Di cabang lain seperti Kuala Tungkal, puluhan nasabah—mayoritas ASN—geruduk kantor menuntut penjelasan saldo misterius.

Bank belum umumkan waktu pasti pemulihan, tapi akan beri info via saluran resmi. Permintaan maaf disampaikan atas ketidaknyamanan ini.

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